Privacy & Cookie Policy

Liquid Design’s Privacy Policy

We collect essential information, such as your name, phone number, and email address, to facilitate reservations, respond to inquiries, and send marketing communications.

Your data is used solely to:
Enhance our services.
Process reservations efficiently.
Provide you with relevant updates and offers.

1. Information Collection

We use external services, including Google Analytics, to analyse website usage and improve the user experience. All data is processed under strict confidentiality.

2. Use of Information

We may transfer your data outside the UAE, particularly when using external services like Google for data analysis and service enhancement. Rest assured, these transfers are protected in line with UAE laws and international standards

3. Third-Party Services

Your personal data is securely stored and processed in compliance with UAE regulations. We implement robust security measures to protect against unauthorised access or misuse.

4. International Data Transfers

We retain your personal information only as long as necessary to provide our services or until you withdraw your consent. You can request the deletion of your data at any time by emailing us at info@liquiddesign.agency.

5. Data Protection

You have the right to:

Access your personal data.
Update your information.
Request data deletion.

For any of these requests, please contact us at info@liquiddesign.agency.

6. Data Retention

This Privacy Policy may be updated periodically. The latest version will always be available at https://liquiddesign.agency/privacypolicy. Please review it regularly to stay informed about how we manage your data.

7. Your Rights

At Liquid Design, we respect your privacy and are dedicated to protecting the personal information you provide. This policy explains how we collect, use, and safeguard your data in compliance with UAE regulations.

8. Policy Updates

Version 2.0 25 July 2025

Liquid Design’s Cookie Policy

Cookies are small text files stored on your device that help us:
Remember your preferences.
Enhance site functionality.
Analyse website usage to improve our services.

Essential Cookies: These are necessary for the website to function properly, such as managing session data.
Analytics Cookies: We use Google Analytics to collect anonymous information about how users interact with our site. This helps us optimise your experience.

1. What Are Cookies?

2. Types of Cookies We Use

You can manage or delete cookies through your browser settings. To learn how, consult your browser’s help section. Please note that restricting cookies may affect the functionality of our website.

3. Managing Cookies

Our website uses cookies to improve your browsing experience and provide personalised services. By continuing to use our website, you agree to the use of cookies as described below.

Version 2.0 25 July 2025

Privacy & Cookie Policy

Category of data

Purpose

Legal basis

1. Our Legal Bases

Contact data (name, email, phone)

Data category

Retention period

Deletion criteria

5. Data Retention

Contact data

Cookie name

Provider

Responding to enquiries, newsletters, contract creation and performance

Consent (newsletter sign‑up); Contract performance (projects); Legitimate interest (B2B communication)

Analytics data (IP address, browser parameters, on‑site behaviour)

Improve the website, tailor marketing

Consent

Project / briefing data (project details, budget, timings)

Preparing proposals, entering into a contract

Contract performance

Purpose

Retention

Type

4. Cookie Register

_cmp_consent

_cmp_
consent

24 months after last interaction

Automatic deletion from CRM and backups within 30 days

Analytics data

26 months

Automatic anonymisation in Google Analytics

Project and accounting records

5 years

Deletion after statutory period under UAE commercial law

Liquid Design Privacy & Cookie Policy – Version 2.1 Effective date: 25 July 2025

2. Data Protection Officer (DPO)

Andrey Bolshakov, CEO E‑mail: bolshakov@liquiddesign.agency Postal address: Liquid Design Office 502, Adel Ahmed Building, Al Mararr, Dubai, United Arab Emirates P.O. Box 00000

3. Consent Management Platform (CMP)

On the first visit the site displays a CMP banner offering three choices:

Accept all — activates all non‑essential cookies.
Reject all — keeps only strictly necessary cookies.
Customise — opens a panel where visitors can enable or disable the categories “Analytics” and “Advertising”.

The decision is stored in a 1st‑party cookie _cmp_consent for 12 months and can be changed at any time via the “Cookie settings” link in the footer.

6. How to Withdraw Your Consent

You may at any time:

Open “Cookie settings” and adjust your choice; or
Send a request to bolshakov@liquiddesign.agency or info@liquiddesign.agency to withdraw consent for personal data processing.

You may at any time:

Open “Cookie settings”
and adjust your choice; or

Send a request to bolshakov@liquiddesign.agency or info@liquiddesign.agency to withdraw consent for personal data processing.

7. Data Breach Notification Procedure

Incident detected → report to DPO within 12 hours.
Initial assessment & risk classification within 24 hours.
Notify UAE Data Office and affected individuals no later than 72 hours from detection.
Communication channel: bulk e‑mail from info@liquiddesign.agency and banner on the website.
Document the incident and corrective measures.

8. Children and Sensitive Data

We do not provide services to persons under 18 and do not process photographs, biometrics or any other special categories of personal data.

10. Version Control

Version 2.1 — 25 July 2025. Previous versions are archived and available on request.

9. Supervisory Authority & Right to Complain

Liquid Design is registered in mainland Dubai. Supervisory authority: UAE Data Office.
 You have the right to lodge a complaint with the UAE Data Office or contact our DPO using the details above.

Liquid Design

Stores the user’s cookie choice

12 months

Liquid Design

1st‑party

Collects anonymous statistics

13 months

_ga

Google Analytics

3rd‑party

Session separation

Unique client ID for support chat